Making a complaint - Open Place
|MAKING A COMPLAINT|
|Complaints and Feedback|
|We value your compliments, complaints and feedback.|
We value the opportunity to respond to you about the feedback you provide, but if you choose, you may provide your feedback anonymously.
Your compliments help us know where we are performing well. Feedback on issues and problems you may have experiences help us improve the quality of our information, support and services.
|Who can complain?|
|HOW TO MAKE A COMPLAINT|
|What can you make a complaint about|
|Contact Open Place and we will|
|What to include in your complaint|
|Lodge your complaint as quickly as possible because delays can make it hard to investigate what happened.|
|Who can you contact|
|WHAT HAPPENS NEXT?|
|After lodging your complaint, the Manager from Open Place will contact you to discuss your complaint, make sure we understand it well & we will then look in to what happened. If your complaint involved another person, they will be told of your complaint & we will attempt to resolve the issue for all parties.|
If you make a complaint on someone else’s behalf or about an incident involving other people, we will encourage those directly involved to resolve the complaint.
When a complaint is resolved we will let all parties know in writing but may not be able to provide personal details or information which would compromise people’s rights to privacy.
If your initial response via the Manager is unsatisfactory please contact one of the other numbers listed above.
|What happens to the information collected about feedback and complaints?|
|Your information is used to investigate and hopefully resolve your matter and that may involve sharing the information with other relevant areas involved with Open Place.|
Statistical information regarding feedback and complaints is also used to improve services, better understand your needs and respond more positively to complaints or suggestions.
The use of this information for these purposes is carefully controlled to ensure that it is done in accordance with the Information Privacy Act and the Health Records Act.