Our Code of Conduct - Open Place
|OUR CODE OF CONDUCT|
|Everyone who comes to Open Place venues and events (including attending social support groups, activity groups and courses, plus using the computers and dropping in at Richmond) will be treated with RESPECT and have the right to feel SAFE.|
This applies equally to services users, staff, volunteers & visitors will:
|Download a copy of the Code of Conduct.|
|Breaches of the Code of Conduct|
|Breaches of the Open Place Code of Conduct may occur after serious incidents resulting in significant harm to either persons or property. Minor incidents may be resolved using the Grievance Process.|
|Alleged breaches of the Code of Conduct may be witnessed by Open Place staff or reported by service users to Open Place staff. Alleged breaches should be reported to the Open Place Manager.|
The person/s that is alleged to have breached the Code of Conduct will:
|The Manager may decide to take the following courses of action if they determine a breach has occurred.|
If a person breaches the Code of Conduct they:
|A staff member found in breach of the Code of Conduct will have their behaviour dealt with under the Berry Street disciplinary policy and procedures.|
|Minor disagreements or issues, between service users or staff members and service users, may be resolved using this Open Place Grievance Process. Serious incidents resulting in significant harm to either persons or property may be addressed using the Open Place process for Breaches of the Code of Conduct.|
|In the first instance, the people who are disagreeing shall attempt to resolve the dispute between themselves.|
If the matter is unable to be resolved together, then either party may ask the Open Place Manager to help in a discussion about the issues &/or organise more formal mediation.
If the matter is still not resolved, then the parties or the Manager may refer the grievance to the Director of Public Policy & Practice Development at Berry Street.
Until the matter is resolved, the Open Place Manager will ensure that service users are still able to access Open Place services and support.
Respect and co-operation by everyone involved will ensure all grievances can be resolved as quickly as possible.
|For more information on making a complaint click here.|