• Open Place office-front
  • Computers on a desk
  • kitchen
  • Reading corner
  • Meeting area
  • Open Place office
  • Open Place meeting area
  • Open Place meeting area
  • Open Place office-front
  • Computers on a desk
  • kitchen
  • Reading corner
  • Meeting area
  • Open Place office
  • Open Place meeting area
  • Open Place meeting area

Welcome to Open Place

Here you will find information about the services we provide and how Forgotten Australians can access these services.

We are committed to continuing and expanding our outreach capacity in order to better serve isolated Forgotten Australians and isolated communities.

Latest News

14 April 2022

Cyber incident

Relationships Australia Victoria (RAV) has completed an investigation into a recent cyber security incident, where a third party gained unauthorised access to the organisation’s ICT systems via a ransomware attack. RAV is the provider of Open Place.

RAV responded immediately to the incident and continues to work closely with state and federal governments and an expert, independent cyber security agency.

RAV has reached out to those people who are impacted by the breach, and both RAV and Open Place have established a team to support those impacted and ensure all enquiries related to the incident are responded to in a timely and appropriate way.

RAV has also briefed and engaged with CLAN (Care Leavers Australasia Network) and AFA (Alliance for Forgotten Australians).

We understand that this incident may be concerning and apologise for the distress and any inconvenience caused. The confidentiality, privacy and wellbeing of our clients, staff and stakeholders are of critical importance to RAV and Open Place, and we take this breach very seriously.

For more information or support in relation to this matter, please contact Open Place or RAV via the contact details below.

Open Place

Telephone: (03) 9421 6162 or free call 1800 779 379
Email: info@openplace.org.au

Relationships Australia Victoria Central Office

Telephone: (03) 8573 2222
Email: reception@rav.org.au
Website: www.rav.org.au/contact-us/central-office-camberwell/

Department of Families, Fairness and Housing Open Place Information Line

Those affected can also contact the Department of Families, Fairness and Housing Open Place Information Line on 1800 718 488, 9am – 1pm, Monday to Friday (except public holidays). Interpreter services are available.

Immediate support services

If you are in immediate danger call emergency services on 000.
If you need crisis support, please remember that there are 24/7 support services to help.

2021/22 Health Brokerage Guidelines

Open Place Health Brokerage Funding Guidelines are now available to download.

Please find the 2021/22 Health Brokerage Funding Guidelines below.

The only changes to the previous guidelines are that the limit has been changed from $1000 to $1250 and the total spend for glasses has changed from $400 to $600 which includes frames and lenses.

Download the guidelines   Open Place Health Brokerage Funding Guidelines 21-22.

Find out more about our response to COVID-19.


Records, Find & Connect
Social Support Groups
Co-ordinated Support
National Redress
Community Education
Am I eligible?
Records, Find & Connect
Social Support Groups
Co-ordinated Support
National Redress
Community Education
Am I eligible?


Read more
Read more

Relationships Australia Victoria the New Provider of Open Place

We’re pleased to acknowledge this important event with a video that welcomes all Open Place staff, service users and stakeholders to RAV.

Read more


1 July 2020

Welcoming Open Place to Relationships Australia Victoria

Today, Relationships Australia Victoria (RAV) officially commenced as the new provider of Open Place.

Read more in the official media release

The following 3 letters have been posted to all Forgotten Australians registered with Open Place.  These letters were posted on 16 June 2020

Changes to health and special circumstances funding until 30 June 2020 / Planned temporary closure of Open Place

Please find the link to the above letter   OPtransitionletter9June

Consent to transfer service user data between Berry Street and Relationships Australia Victoria (RAV) (as the providers of Open Place)

Please find the link to the above letter  Open Place – Transfer of information to RAV opt-out for June 2020  

Introduction and update from RAV

Please find the link to the above letter    RAV – Open Place letter 11062020


Open Place offers support for people apply for, or thinking of applying for, redress through the National Redress Scheme for people who have experienced institutional child sexual abuse.

The National Redress Scheme has been established to support people who were sexually abused as children while in the care of an institution. The establishment of a National Redress Scheme was recommended by the Royal Commission into institutional responses to child sexual abuse. The Scheme commenced on 1 July 2018 and will run for 10 years.

The Redress Scheme can provide three things:

  • access to psychological counselling
  • a direct personal response – such as an apology from the responsible institution for people who want it
  • a monetary payment

A person can choose to apply to the National Redress Scheme if they:

  • experienced institutional child sexual abuse before 1 July 2018 and
  • are aged over 18 or will turn 18 before 30 June 2028, and
  • are applying for redress from an institution that has joined the National Redress Scheme, and
  • apply between 1 July and 30 June 2027

If you are interested in finding out any more about this, we have a specialist Redress Scheme support team who will be able to answer your questions and give you accurate, up to date information about the redress process.

Additional information can be found at:

National Redress Scheme -

We Hope

The purpose of this publication launched in November 2016 at the anniversary of the National Apology is to say that Forgotten Australians matter. Their lives and their stories matter. In this publication it is the Forgotten Australians themselves speaking; of hope, recognition and justice, which many still seek as a result of childhood experiences and the struggles in adult life as a consequence of these experiences.

Download the We Hope booklet

Treasure Trove

Treasure Trove is a collection of small creative writing pieces that were produced by Forgotten Australians with the support of Open Place.

With just a few well-chosen words – brought alive with the soulful power of visual imagery – these six-word stories, three-line poems, unsent letters, single sentences and other creative writing gems open up a treasure trove of stories and experiences. Some of the pieces of writing sparkle with wisdom, some are filled with humour, and still others intrigue with the uniqueness of their vision. Many provide a glimpse of lives unimaginably altered by traumatic childhood experiences. All demonstrate an astonishing depth of resilience and courage.

Download the Treasure Trove booklet

We Believe You Booklet

We Believe you is a compilation of the feedback given during the INSIDE Exhibition.

This booklet celebrates the fifth anniversary of the National Apology to Forgotten Australians and Former Child Migrants that was provided by the Honourable Kevin Rudd, former Prime Minister, and supported by the Honourable Malcolm Turnbull, former Opposition Leader, on 16 November 2009.

Download the We Believe You booklet

We Remember You Booklet

We Remember You is a booklet published by Open Place, for Forgotten Australians to celebrate the fifth anniversary of the unveiling of the Memorial to Forgotten Australians on Southbank. The stories contained in this booklet are part of the history of Forgotten Australians; a history that must never be forgotten. These stories tell us about suffering, endurance and resilience. Despite continuing struggles with their past experiences each, in their own way, has made a life with meaning and purpose. If you are a registered service user of Open Place and would like a copy of the booklet, please contact us on 1800 779 379 or email us at info@openplace.org.au and we’ll arrange a copy to be forwarded to you.

The we Remember You Booklet is currently being updated and will be available to download at a later date.


More events
More events

The National Aged and Community Care for Forgotten Australians National Forum is being held in Queensland and by Zoom across Australia on Monday 4th April 2022.

Please see the attached agenda for the details.

Agenda – Forum

This is a free event.

If you would like to attend via Zoom please register for a VIRTUAL ticket for the Enabling Better Aged and Community Care for Forgotten Australians Forum – https://virtual_registration.eventbrite.com.au/

Good Shepherd 2021 Reunion has been Postponed

The Good Shepherd 2021 Reunion scheduled for 14th November 2021 has been postponed until 26th March 2022

Enquires: Cath Campbell and Ingrid Camelleri at Good Shepherd.

Ph: 1800 812 702

Email: heritage@goodshep.org.au

Activities at Open Place – ON HOLD UNTIL FURTHER NOTICE 

Movement Sessions: Open Place, in collaboration with Evolutio Sports Physio, are pleased to offer free Movement Sessions!

What: Movement to improve wellbeing, catered to all fitness levels and abilities.

When: Fridays at 11am

Where:  Open Place Drop-in Centre, 1/8 Bromham Place, Richmond.

If you would like to attend these sessions, please contact Open Place on 1800 779 379 and ask to speak to Emma.