Your feedback matters to us

Open Place is committed to providing quality services and we welcome feedback from our service users.

Feedback is very important to our organisation as it assists us to better identify your needs, ensure quality and continuously improve our services.

You can provide feedback by telling our administration staff or your practitioner. Alternatively, you can provide feedback here by completing the form below.

 

Feedback

Our staff value positive feedback from clients.

We also welcome general feedback about our services and our website, or ideas about how we could improve our services.

 

Complaints

You have the right to make a complaint if you are not satisfied with the service you received from us. This includes whether you are dissatisfied with the behaviour of a staff member, or the way in which you were provided with the service.

Who funds Open Place?

Victorian Government Department of Families, Fairness and Housing
Phone: 1300 884 706
Email: feedback@dhhs.vic.gov.au
Write to: Complaints, GPO Box 4057, Melbourne, Victoria 3000

Australian Government Department of Social Services
Phone: 1800 634 035
Email: complaints@dss.gov.au
Write to: DSS Feedback, PO Box 9820, ACT 2601

Frequently asked questions

There are several possible outcomes:

  • There may be a change to the way services are delivered to you
  • The matter may be resolved without significant changes to service delivery
  • Changes may be made to our policies or practices
  • An apology will be offered to you if appropriate
  • Matters of a criminal nature will be referred to Victoria Police
  • We will advise you regarding further options if you are not happy with the outcome of your complaint

To inform us of a positive experience, or to provide feedback that could result in an improvement to one of our services or programs, speak directly to the staff member who works with you.

Alternatively, you can complete a Feedback Form on this page.

We want to hear from you if you:

  • Believe the services we are providing don’t meet your needs
  • Aren’t happy about the way you have been treated
  • Feel your rights have not been taken into account
  • Have a suggestion about how we can improve our service
  • Have enjoyed a particularly exceptional service

Your feedback will help us improve what we do and it may also help us to provide a better service for many other people too.

More information

If you have any questions about how to give feedback or make a complaint, or would like more information, please speak with your practitioner or an Open Place staff member.

To contact us directly:

Provide feedback

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I would like to: *

Select the most appropriate option from the list.
Enter your full name, or leave blank if you would prefer to provide anonymous feedback.
We want to make sure that we’re using your correct pronouns. Please let us know how you would like to be referred to. (Pronouns are words that we use to refer to people when we’re not using their name. Examples include she, he, they, xe, and ze. Some people don’t use pronouns at all, preferring to be referred to by name.)
Enter the mobile number (without spaces) that you would like to be contacted on.
Enter the landline number (without spaces) that you would like to be contacted on.
Enter the email address that you would like to be contacted at.
Enter any additional details, comments or questions.
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Personal information collected by Open Place is treated as confidential and is protected under Commonwealth and State privacy laws. All personal information that is collected is stored securely and made safe from unauthorised access, loss, misuse, modification or disclosure. More information is available at openplace.org.au/privacy. Please tick the box to confirm that you understand and give permission. *