Cybersecurity incident



Relationships Australia Victoria (RAV) has completed an investigation into a recent cyber security incident, where a third party gained unauthorised access to the organisation’s ICT systems via a ransomware attack. RAV is the provider of Open Place.

RAV responded immediately to the incident and continues to work closely with state and federal governments and an expert, independent cyber security agency.

RAV has reached out to those people who are impacted by the breach, and both RAV and Open Place have established a team to support those impacted and ensure all enquiries related to the incident are responded to in a timely and appropriate way.

RAV has also briefed and engaged with CLAN (Care Leavers Australasia Network) and AFA (Alliance for Forgotten Australians).

We understand that this incident may be concerning and apologise for the distress and any inconvenience caused. The confidentiality, privacy and wellbeing of our clients, staff and stakeholders are of critical importance to RAV and Open Place, and we take this breach very seriously.

For more information or support in relation to this matter, please contact Open Place or RAV via the contact details below.

Open Place

Telephone: (03) 9421 6162 or free call 1800 779 379


Relationships Australia Victoria Central Office

Telephone: (03) 8573 2222



Department of Families, Fairness and Housing Open Place Information Line

Those affected can also contact the Department of Families, Fairness and Housing Open Place Information Line on 1800 718 488, 9am – 1pm, Monday to Friday (except public holidays). Interpreter services are available.

Immediate support services

If you are in immediate danger call emergency services on 000.

If you need crisis support, please remember that there are 24/7 support services to help.